Evidence-based Feedback and Performance Management: Critical Tools for Effective Supervision

Supervisors are responsible for maintaining and shaping the skills of their supervisees and trainees. This process necessarily includes providing feedback (praise and corrective) about their staff’s performance. Research on feedback and performance management should inform the approach that supervisors take. Unfortunately, many supervisors do not receive explicit instruction on these skills. This talk provides some evidence-based feedback strategies from the literature that supervisors can use to increase the effectiveness of their supervisory practices. This talk also presents the Performance Diagnostic Checklist - Human Services (PDC-HS), a structured assessment designed to identify the environmental variables contributing to employee performance concerns in human-service settings that has been successfully used to help several different performance concerns in a variety of human-service settings. This talk focuses on providing practical strategies and actionable items to improve supervisors’ repertoires to provide high quality supervision.

Learning Objectives
Attendees will be able to describe at least 2 evidence-based feedback strategies they can implement with their supervisees and trainees.
Attendees will be able to describe the conditions under which it is appropriate to use the PDC-HS.
Attendees will be able to describe the general steps for implementing the PDC-HS.